Internet Services

hands at a laptop keyboard

Queen’s Residences provides Internet and e-mail access in your residence room – ResNet – and all you’ll need is a personal computer with a network adapter for Ethernet.

  • Please note that many newer compact computers, such as MacBook require a dongle or adapter to connect with Ethernet.  
  • As an option, you may install your own wireless router on your ResNet Ethernet connection, provided that it is properly secured and password protected, and that it does not interfere with other student’s or the campus systems.

Please note that Smith House and Brant House both have WiFi throughout the building, and wired connections are also available in every room.

ResNet service is provided for eight months at a cost of $160.00 and is payable through your student account. You are automatically enrolled for this service.

Before you arrive at Queen’s

You are responsible for all network traffic through your Ethernet connection. If you are bringing a PC with Windows, please apply all Windows Critical Updates before leaving home through “Windows Update”. Please also ensure that your antivirus software is current. It is the responsibility of the student to source and install a functional antivirus program. Microsoft Security Essentials, AVG, Norton Antivirus, and McAfee are examples of free or commercial antivirus products that can be downloaded or purchased online.

  • Bring Your Original Software CD/Disks if you have them! If your computer fails or you have to add features, you might need the original installation disks. Without the original disks it might become necessary to purchase and install a whole new operating system, and other software (which is time consuming and costly).
  • Getting started with Technology

ResNet System Requirements

To be able to connect to Queen’s ResNet system, you must have:

  • A Windows or Mac based personal computer with a currently supported operating system.
  • A 10/100/1000 Mbps Ethernet compatible network interface or one available USB port for an external network adapter.
  • If your computer is wireless only, then you will need to install your own wireless router on your ResNet Ethernet connection.
  • Ensure that you have an Ethernet cable! Whether you connect your computer to the ResNet wall jack directly, or use a wireless router, you must ensure that you have an Ethernet cable to plug into the wall jack. Most wireless routers have an Ethernet cable in the package, otherwise you will need to purchase one.

What to Consider when purchasing a WiFi Router

Bringing a router to Queen’s? Here are some valuable points when selecting a router:

  • Reputable brand
  • Reasonable quality ($30 – $50 or better)
  • A dual-band supporting 2.4GHz and 5GHz
  • The router should be new, with original packaging and vendor warranty and support available.
  • Ensure the router is configured for DHCP (not a fixed IP address)
  • To determine the MAC address please see the instructions below.
  • Be sure to connect the correct router port to the ResNet jack

Guide to Setting up your WiFi Router

Two Steps to Connect

When You Get to Campus

Step 1 – Configure your router

  1. Plug one end of an Ethernet cable (typically supplied with your router) to the internet port on your router, and plug the other end of the cable into the jack in your room.    The internet port on a router is typically indicated by a different colour or offset from the other ports.
  2. Plug in power to your router and press the power button (if your router has one). You may have to wait a few moments for your router to fully power on.
  3. Complete configuration steps of your router to connect to the ResNet network.

Step 2 – Register your Router with NetReg

Once your router is connected to ResNet, you will need to register it in order to access websites outside of the Queen’s network.

  1. Ensure your computer is connected – wired or wirelessly – to your router.
  2. Open a web browser and go to
  3. Enter your Queen’s NetID and password and click Accept
  4. When prompted, restart your router. You may need to wait up to 15 minutes for the registration to take effect.

If after following these instructions you are still unable to browse the internet, please try some of the NetReg troubleshooting steps listed below:

Reset & Try Again!

If your router is not new, or you have made a mistake in its configuration, it is helpful to reset it to factory defaults and configure it again. You may need to refer to manufacturer instructions to perform a factory reset if the steps below do not work.

  1. Disconnect all cables except power.
  2. Locate the Reset pinhole button. It is typically on the back of your router.
  3. Use a pen or paperclip to press and hold the Reset button for 10 seconds. You may need to unplug and replug the power cable.

I cannot connect to NetReg

If you are having difficulty connecting to or any other website, these instructions may help resolve problems with your router.

  • Check your room for other network jacks; there are typically 2 jacks per bed in a room, though only one of these will provide an internet connection.
  • Ensure the connection coming from the wall jack is plugged into the Internet or WAN port on your router.
  • Check the jack for damage. If you think your jack is damaged, please call ITS at (613) 533-6666 or submit a problem report using their website. You will be contacted to schedule an appointment with a technician.
  • Try using an alternate Ethernet cable.
  • If your router was previously configured – for example for use at home – follow the Factory Reset instructions and setup your router again.

NetReg does not work for me

These instructions may help clear any issues with NetReg, they assume you are able to access or other Queen’s websites.

  • Try using a different web browser to access NetReg.
  • Ensure you have waited 15 minutes and restarted your router.
  • Restart your computer; this helps clear any cached information. If none of these steps help, please call the IT Support Centre at (613) 533-6666 or submit a problem report using their website. If they are unable to assist you over the phone, you will be directed to a router support depot or contacted to schedule an appointment with a technician.

For additional detail, we have prepared instructions for the five most popular router brands:

Where to find WiFi on-campus

Where to access wireless internet at Queen's - campus map

ResNet Speed & Bandwidth limitations

Sharing large files over the internet  using a P2P (peer-to-peer) network architecture is strongly discouraged. Some online gaming platforms use P2P for downloading games between users such as Diablo III, StarCraft II, and World of Warcraft. ResNet bandwidth is limited and these activities will impact your ability to access other resources.

While the content of your ResNet activity is private, the amount of your activity is closely monitored. You can be disconnected for overuse.

Room mates share an economy double in Victoria Hall Residences

Several mechanisms are in place to ensure that the ResNet network is used primarily for educational purposes so that everyone gets their fair share of this resource.

To identify all users on the network, students must register their hardware information before gaining full access. Registration occurs through a simple web interface. This information is stored in a central database that helps us identify any misuse of the system.

Inappropriate Use of ResNet

By accepting the NetReg provisions when initially connecting to ResNet and the continuing use of your ResNet connection, you agree implicitly to legitimate and socially acceptable conduct.

Read the Queen’s University’s Acceptable Use of Information Technology Resources Policy

Not only are you responsible for what you do, you are also responsible for what others may do if they gain access to your computer in person or over the network. It is important that you ensure that the operating system on your computer is secure against intruders who might, for example, use it to store and distribute illegal software.

This means that:

1. You should not leave your computer on unless you are using it.
2. You should not allow someone else to use your computer unless you are present.
3. You should not run any sort of server software unless you are familiar with the security issues involved.
4. You should not download or run software from a source that you don’t completely trust.

  • Spam, denial of service attacks and harassment in any form is not acceptable and often illegal.
  • Copyright infringement, even if “everyone is doing it” is illegal and will be treated as such.
  • Repercussions for violations of responsible use could result in the termination of your connection, account and/or computing privileges.
  • Residence Technology or ITServices may shut down your connection for offenses committed. The length of time will depend on the nature of the offense.
  • You will be held responsible for your computer’s contents and actions that have originated from your computer.

Need help?

If you are having a problem with your computer or ResNet connection, please call the IT Support Centre at (613) 533-6666.

Support Centre staff will try to resolve your problem over the phone, or through a remote connection to your computer. If your problem cannot be solved over the phone you may bring your computer in for service. There is no charge for Telephone and Remote Connection support, or if there is a ResNet hardware problem. Fees may apply for depot service.

IT Support Centre Hours of Operation (September to April)

  • Note: From time to time, we send e-mail messages concerning critical residence information to all resident students who have a registered Queen’s e-mail address.
  • We recommend that you use your Queen’s e-mail account to receive important information and not forward your Queen’s account to any other e-mail address.