Internet Services

hands at a laptop keyboardInternet Access
Queen’s Residences provides Internet and e-mail access in your residence room – all you’ll need is a personal computer with a network adapter for Ethernet. Please note that many newer compact computers, such as Mac Book require a dongle or adapter to connect with Ethernet.  As an option, you may install your own wireless router on your ResNet Ethernet connection, provided that it is properly secured and password protected, and that it does not interfere with other student’s or the campus systems. Please note that Smith House and Brant House both have WiFi throughout the building, and wired connections are also available in every room. You are responsible for all network traffic through your Ethernet connection. If you are bringing a PC with Windows, please apply all Windows Critical Updates before leaving home through “Windows Update”. Please also ensure that your antivirus software is current. It is the responsibility of the student to source and install a functional antivirus program. Microsoft Security Essentials, AVG, Norton Antivirus, and McAfee are examples of free or commercial antivirus products that can be downloaded or purchased online.

ResNet service is provided for eight months at a cost of $160.00 and is payable through your student account. You are automatically enrolled for this service.

Note: from time to time, we send e-mail messages concerning critical residence information to all resident students who have a registered Queen’s e-mail address. We recommend that you use your Queen’s e-mail account to receive important information and not forward your Queen’s account to any other e-mail address. We also recommend that you do not unsubscribe from our mailing lists, because we send your room assignment to your Queen’s email address.

ResNet System Requirements
In order to be able to connect to Queen’s ResNet system, you must have:

  • A Windows or Mac based personal computer with a currently supported operating system.
  • A 10/100/1000 Mbps Ethernet compatible network interface or one available USB port for an external network adapter.
  • If your computer is wireless only, then you will need to install your own wireless router on your ResNet Ethernet connection.
  • Ensure that you have an Ethernet cable! Whether you connect your computer to the ResNet wall jack directly, or use a wireless router, you must ensure that you have an Ethernet cable to plug into the wall jack. Most wireless routers have an Ethernet cable in the package, otherwise you will need to purchase one.

ResNet and Wifi Routers:

If you are bringing a router for your room here are some valuable points when selecting your router:

  • Reputable brand
  • Reasonable quality ($30. – $50. Range or better)
  • The router should be new, with original packaging and vendor warranty and support available.
  • Ensure the router is configured for DHCP (not a fixed IP address)
  • To determine the MAC address please see the instructions below.
  • Be sure to connect the correct router port to the ResNet jack
  • For your convenience, we have prepared instructions for 5 different router models:

Other tips and information:

  • Bring Your Original Software CD/Disks if you have them! If your computer fails or you have to add features, you might need the original installation disks. Without the original disks it might become necessary to purchase and install a whole new operating system, and other software. This is time consuming and costly.
  • Wireless access is generally not available in residence rooms, but is available in most residence common areas and in many other places across campus. See the ITS web page for wireless access point locations.

Bandwidth limitations

Room mates share an economy double in Victoria Hall Residences

While ResNet provides more than enough bandwidth for exploring the Internet, it is still a finite resource – if you use too much of it, everyone gets slower access. The creation of game servers (i.e., Half-Life, Quake, MUD and IRC servers) consume a great deal of bandwidth. While the content of your ResNet activity is private, the amount of your activity is closely monitored. You can be disconnected for overuse.

Several mechanisms are in place to ensure that the ResNet network is used primarily for educational purposes so that everyone gets their fair share of this resource. To identify all users on the network, students must register their hardware information before gaining full access. Registration occurs through a simple web interface. This information is stored in a central database that helps us identify any misuse of the system.

Inappropriate Use of ResNet
By accepting the NetReg provisions when initially connecting to ResNet and the continuing use of your ResNet connection, you agree implicitly to legitimate and socially acceptable conduct. This conduct is detailed in the Queen’s University’s Acceptable use of Information Technology Resources Policy.

Read the Queen’s University’s Acceptable Use of Information Technology Resources Policy

Not only are you responsible for what you do, you are also responsible for what others may do if they gain access to your computer in person or over the network. It is important that you ensure that the operating system on your computer is secure against intruders who might, for example, use it to store and distribute illegal software. This means that:
1. You should not leave your computer on unless you are using it.
2. You should not allow someone else to use your computer unless you are present.
3. You should not run any sort of server software unless you are familiar with the security issues involved.
4. You should not download or run software from a source that you don’t completely trust.

Spam, denial of service attacks and harassment in any form is not acceptable and often illegal. Copyright infringement, even if “everyone is doing it” is illegal and will be treated as such. Repercussions for violations of responsible use could result in the termination of your connection, account and/or computing privileges. Residence Technology or ITServices may shut down your connection for offenses committed. The length of time will depend on the nature of the offense. You will be held responsible for your computer’s contents and actions that have originated from your computer.

Need help?
If you are having a problem with your computer or ResNet connection, please call the IT Support Centre at (613) 533-6666.

Support Center staff will try to resolve your problem over the phone, or through a remote connection to your computer. If your problem cannot be solved over the phone you may bring your computer in for service. There is no charge for Telephone and Remote Connection support, or if there is a ResNet hardware problem. Fees may apply for depot service.

IT Support Center Hours of Operation (September to April)

Monday – Friday 8:00 am – 5:00 pm

For more information see the ITS ResNet support documentation.