Front Desk Services

Our Desks:

Jean Royce Hall Desk – 613-533-2551 – open 24 hours 7 days a week – main desk for Jean Royce Hall

Leggett Hall Desk – 613-533-3183 – open 24 hours 7 days a week – main desk for Leggett Hall, Chown Hall, Smith House, Morris Hall and Waldron Tower

Victoria Hall – 613-533-2531 – open 24 hours 7 days a week – main desk for Victoria Hall, Adelaide Hall, Ban Righ Hall, Graduate Residence, Harkness Hall and Leonard Hall

Watts Hall Desk – 613-533-3215 – open 8am to 10pm daily– main desk for Watts Hall, Brant House, Gordon Brockington House and McNeill House

 

Residence Desk Service Representatives are available 24 hours-a-day

we provide

  • access to security and emergency services
  • assistance with facilities and maintenance issues and questions
  • parcel and registered mail pick-ups for students
  • emergency access to rooms and lost or replacement keys
  • information about and access to new laundry cards
  • check-in and check-out for students
  • general information about the campus and the community
Where/how do I receive mail and parcels as a student?

When you order a parcel, address it to the building you live in. Visit your building page to view your new address and designated front desk. Your package will then be delivered to your designated desk.

Even though you might receive a delivery notice from your shipper, it takes some time for the residence front desk to inventory the packages. You’ll receive a parcel arrival notice via email from the front desk letting you know your parcel has arrived and is ready for pick up.


Please note that we do not accept items or packages at the Front Desk that require proof of age. Desk staff cannot sign for these on behalf of a resident. If you are ordering a package that requires proof of age, please make other delivery or pick up arrangements, such as Canada Post’s Flex Delivery.

Want to send mail to your student?

Visit our building pages to see how to address your student’s mail.

Please note that we do not accept items or packages at the Front Desk that require a proof of age, as desk staff cannot sign for these on behalf of a resident. If you are ordering a package that requires proof of age, please make other delivery or pick up arrangements, such as Canada Post’s Flex Delivery.