Front Desk Services

Our Desks:

  • Jean Royce Hall Desk – 613-533-2551 – open 24 hours 7 days a week – main desk for Jean Royce Hall
  • Leggett Hall Desk – 613-533-3183 – open from 8 am to midnight – main desk for Leggett Hall, Brant House, Chown Hall, and Morris Hall
  • Victoria Hall – 613-533-2531 – open 24 hours 7 days a week – main desk for Victoria Hall, Gordon Brockington House, Leonard Hall, and Watts Hall.

 

Residence Desk Service Representatives are available 24 hours-a-day

we provide

  • access to security and emergency services
  • assistance with facilities and maintenance issues and questions
  • parcel and registered mail pick-ups for students
  • emergency access to rooms and lost or replacement keys
  • information about and access to new laundry cards
  • check-in and check-out for students
  • general information about the campus and the community
Where/how do I receive mail and parcels as a student?

When you order a parcel, address it to the building you live in. Visit your building page to view your new address and designated front desk. Your package will then be delivered to your designated desk.

Even though you might receive a delivery notice from your shipper, it takes some time for the residence front desk to inventory the packages. You’ll receive a parcel arrival notice via email from the front desk letting you know your parcel has arrived and is ready for pick up.


Please note that we do not accept items or packages at the Front Desk that require proof of age. Desk staff cannot sign for these on behalf of a resident. If you are ordering a package that requires proof of age, please make other delivery or pick up arrangements, such as Canada Post’s Flex Delivery.

Want to send mail to your student?

Visit our building pages to see how to address your student’s mail.

Please note that we do not accept items or packages at the Front Desk that require a proof of age, as desk staff cannot sign for these on behalf of a resident. If you are ordering a package that requires proof of age, please make other delivery or pick up arrangements, such as Canada Post’s Flex Delivery.