Housing & Ancillary Cleaning Protocols

Updated: August 2020

Residence Facilities Services, will provide the Association of Physical Plant Administers (APPA) level cleaning activities with respect to all unique locations in Residence.  Each work category has been thoroughly reviewed and adjusted to meet the expectations established by KFL&A Public Health.  We are implementing a 7 days/ week cleaning schedule in order to maintain this level of cleanliness.

Cleaning kits will be provided to all students in residence, for their individual use to assist in reducing the potential transmission of the virus.  As students will share individual bathroom fixtures (sink, toilet, shower), they are encouraged to use the materials prior to each use.  The contents of the cleaning kits include:

  1. Ready to use Oxivir TB cleaning solution
  2. Paper towel supply
  3. Hand sanitizer
  4. Instructions for use

In addition, Hand sanitizers have been placed in all building entrances, elevators, near washrooms and common rooms.

The following outlines the cleaning activities by residence custodial staff, and the frequency for each associated work category.  We have adopted a two tier program that incorporates the twice daily disinfection in addition to our traditional clean.  Please note that the frequencies for the two categories differ:

Twice Daily Disinfection of High Touch PointsFrequency:  7 days/ week

The following locations fit into this criteria:

  • Communal washrooms
  • Public washrooms
  • Elevators
  • Food and Dining
  • Garbage rooms
  • Laundry rooms
  • Hallways, Stairwells & lounges

High touch points would be (but not limited to):

  • Toilet/ urinals
  • Sinks
  • Mirrors
  • Buttons
  • Walls
  • Handles
  • Faucets
  • Light switches
  • Handrails
  • Bannisters, etc.

Routine Facility Cleaning Frequency:  5 days/ week

The following locations fit into this criteria:

  • Communal washrooms
  • Public washrooms
  • Elevators
  • Food and Dining
  • Garbage rooms
  • Laundry rooms
  • Hallways, Stairwells & lounges

Routine Facility Cleaning Includes (but not limited to):

  • Dusting flat surfaces
  • Restocking soap & toilet paper
  • Sweeping & dust mopping floors
  • Wet mopping & auto scrubbing floors
  • Emptying trash containers
  • Straightening furniture, etc.

Office and Conference Rooms Frequency: Weekly

  • Cleaning kit provided in these spaces to be utilized after use
  • Dust furniture/ flat surfaces, spot clean carpet, empty waste containers, straighten furniture, etc.
  • Clean & disinfect light switches, handles, tables, chairs, and spot disinfection of additional high-frequency touchpoints

Semi-Private Washrooms with ShowerFrequency: Alternating weeks

  • Cleaning kit provided for students and use is contained to two students
  • Clean & disinfect toilets, sinks, mirrors, shower walls, door handles, faucets and spot disinfect of additional high-frequency touchpoints
  • Restocking soap & toilet paper, sweep & dust mop, wet mop and auto scrub floors

Quality Assurance Measures

We are implementing Orange QC as our auditing and QA system. 

Orange QC is an app based program that our Management team will use through their mobile devices.  It references user created, building specific inspection criteria that matches the APPA cleaning standard.  Each Assistant Manager will be responsible for auditing 15% of the spaces cleaned in their respective areas (APPA standard is 10%) on a daily basis.  The program provides the opportunity for us to continuously improve out cleaning operation by providing us with concrete feedback that can be quickly shared with custodial staff.   It will also allow us to retrieve inspection data by area to respond to any specific student concerns and ensure due diligence in achieving the necessary cleaning standards.

Cleaning protocols in the event of a confirmed COVID case in university space


Residence Facilities Quality Policy        

The Facilities department is dedicated to deliver high quality housekeeping services throughout residence & conference season operations.  The following statements are the fundamental responsibilities of facilities staff and the supporting management team: 

  • Continuously monitor operations to enhance our residence facilities and to provide students with the most optimal residential setting to support their studies,
  • Frequently measure performance during the conference season to identify improvement opportunities while supporting our guests,
  • Implement effective Quality Assurance measures into our business practices to provide management information necessary for data based decisions,
  • Ensure staff and management work in a collaborative, team based manner, conducive to continuous improvement of day-to-day operations,
  • Utilization of approved cleaning supplies & disinfectants that supports recommended service levels and complies with industry standards and
  • Conform to statutory obligations, standards, specifications and codes of practices relevant to the Quality Assurance measures in place as well as additional tasks performed in residence