Updated September 17, 2020
I’m sick, what should I do?
If you develop symptoms, are directed by a health care professional to self-isolate, or otherwise suspect that you may have COVID19, call the Victoria Hall Front Desk (613-533-2531).
The front desk will provide instructions on the need and steps to consult healthcare professional (SWS, Telehealth)
Make sure you familiarize yourself with the isolation protocol.
Room Assignment Questions
I don’t like my room assignment and I want to change it. How do I request a room change?
The process for room change requests initiated by students will open after September 10. In the current COVID-19 context and the approach taken to “cohorting” groups of students to reduce the risk of the spread of illness, there is very limited capacity for moves.
If you choose to accept your room and building offer based on your current assignment, you must understand that a change may not be possible.
The University has the right to initiate room changes, per section 7.5 in the Residence Contract.
What if there is a second wave of the pandemic and residences have to shut down?
The university is working closely with local Public Health authorities and will take direction from them. It is possible that students living in residence may face additional restrictions that could further limit mobility around campus or within the residence and Kingston communities.
General Fall Term Questions
What will living in residence be like?
This year, due to the pandemic, the residence environment will be different than in a typical year. Many provisions will be in place to promote the health and safety of all residents. It’s important that you recognize that as part of living in residence, health and safety is a collective responsibility – everyone has a role to play: the university, your peers, and you. Face masks are mandatory in all public areas of campus. Read the Residence Community Standards to learn more about the guiding principles for residence community living. Here is a summary of what you can expect:
What are the cleaning protocols in Residence?
Residence Life and Services follows strict cleaning and disinfecting protocol and procedures. For full information on cleaning frequency and our protocols, please visit our residence cleaning protocols page.
What dining halls and retail outlets will be open?
Queen’s Hospitality Services is developing an operations plan for the academic year to ensure that a variety of food services are available on campus, including some retail locations. In collaboration with local Public Health, we will ensure that our operations are able to meet appropriate physical distancing and health and safety guidelines. We encourage you to book an online appointment with our dietitian if you have specific allergies or dietary needs. More information about your meal plan and food options on campus is available here.
Why are there so many different fall term approaches to residences at universities across the province?
All universities are keeping student safety and well-being as the foremost consideration in decision- making. Some of the factors that would inform an institution’s approach to residences include:
- Delivery mode of academic programs – Queen’s is delivering most first-year courses and programs remotely
- Local circumstances with respect to COVID-19 – Queen’s has been seeking advice from local Public Health authorities
- The architecture and infrastructure of residence buildings and the room styles available – this can impact the approach to the implementation of physical distancing requirements.
What other student housing options are there in Kingston?
Queen’s Community Housing operates many houses and apartments in near-campus neighbourhoods, but all accommodations are currently leased for the 2020-21 academic year. There are many private landlords that offer a range of housing options. Please visit the Student Community Relations website for more information and advice about renting.
Move In and Pre-arrival
I live outside of Canada. Can I complete my 14-day quarantine in residence? How much will it cost? Is there food?
Yes, you can complete the 14-day quarantine in residence. You should plan to arrive by August 17. Prior to undertaking travel, you will be required to complete a form detailing your travel arrangements to Kingston. You should arrange for private transport from your port of entry to campus. The daily room and board rate will be $50. This rate includes accommodation and food. More information will be provided during individual calls. Please review information from the Government of Canada as soon as possible to assist in your planning.
What if I travel internationally in August and am unable to move-in by August 17, 2020?
All students arriving from international destinations must have direct contact with our team to arrange your plans. You should have already received information about the isolation requirements that the federal government has imposed with respect to arrival in Canada. We will assist you if you require a late arrival. Please email firstname.lastname@example.org to explain your circumstances.
If I decide not to live in residence, can I have my deposit back?
Deposits will be refunded if you decline your offer by August 6th at 4:30 pm EDT; if you decline after August 6th at 4:30 pm EDT our standard refund policy will apply. If you are not living in residence in the fall but would like to leave your deposit on your student account as you wait for further information about the possible availability of a room in winter term, you can do so. If we are unable to offer you a room for winter term, we will refund your deposit at that time.
I was hoping to choose a shared room option for financial reasons. What if I can’t afford a single room option in residence?
While double and loft double rooms won’t be available in September due to physical distancing guidelines, there are different cost options for single room and board fees on campus: Single-plus rooms are $16,605, while a single room is $15,607. Students looking for help financing their education can explore a variety of financial assistance programs administered by the Queen’s Student Awards Office.
The confirmation form I received after accepting indicates a ‘room rate’. What are the total fees for residence?
In addition to the room rate of either $15,188 (single) or $16,186 (single-plus), you will see separate fees posted in your SOLUS account of $150 flex (part of the meal plan), $109 for Residence Society (peer-led residence government) and $160 for Residence Technology. Total payable fees therefore are $15,607 for single and $16,605 for single plus.
What is the residence withdrawal policy?
Our standard refund policy will apply after August 6th at 4:30 pm EDT. Details available here.
Winter Term Questions
Will students with on-campus academic activities in the winter term be guaranteed a room in residence?
Queen’s will be prioritizing any available residence spaces in the winter term for first-year students with on-campus learning experiences. Finalized plans for winter term residence operations will be confirmed in early fall. Residences will be communicating with all students who identified on their completed Personal Circumstances form that they were interested in the winter term only. You do not need to reapply for the winter term.