Current Students

Ensuring a safe and secure environment to promote student wellbeing and success is one of the key priorities of Queen’s Housing and Ancillary Services. Check here for Frequently Asked Questions.

Learn about Residence COVID-19-response information and the university’s response to COVID-19, including up-to-date reported cases in the university population on the Queen’s COVID-19 Information website.

Winter Term in Residence

What happens if I travel during the April long weekend? Will I need to isolate when I return?

As previously communicated, the university is requesting that all students, staff, and faculty who must travel for essential purposes outside the KFL&A, Hastings and Prince Edward Counties, and Leeds, Grenville, and Lanark region, or who have had visitors from outside the region, self-isolate for 14 days.  If you leave the region during the April long weekend, you will be required to self-isolate in your residence room (leaving only for essential purposes such as food, exercise, and medical/pharmaceutical care) for 14 days upon arrival back to residence. 

KFL&A Public Health continues to recommend asymptomatic testing for anyone who has travelled, or received visitors from outside of our health region. Asymptomatic testing is available at Student Wellness Services. Appointments can be booked by calling 613-533-2506.

What does the move to green status mean for residence?

This does change the stricter measures that were in place during the recent lockdown period.

 Specifically, in residence, a move to green status means:

  • Floor lounges will be reopened, with limited capacity and physical distancing restrictions, as of February 10
  • Limited in-person programming will resume the week of March 2, 2021
  • Dining halls will return to eat-in seating (physical distancing maintained), with takeout and online ordering continuing as options
I was living in residence in the fall and I haven’t yet returned. What are my options?

Residences and dining halls remain open. Each student’s circumstances are different, so we encourage you to talk to your families and supporters and make the decision that is best for you. You also don’t need to decide on a return date now. If you defer that decision, be aware of the refund schedule that will apply if you withdraw later. Please review our FAQs about the withdrawal process.

What happens if my arrival plans change or I want to withdraw after filling out the Move-In Form or Return to Residence Form?

If your arrival date changes, you must go back into the appropriate form to update your plans. If you plan to withdraw from residence, please email  

I’m coming from within Canada, but outside of Ontario. Do I have to self-isolate?

Individuals who arrive or return to Ontario during the province wide shutdown period should self-isolate for 14 days upon arrival. You can do so in your assigned residence room, only going out to get food from dining halls or for medical appointments or other essential services.

I am coming from outside of Canada. Can I complete my 14-day quarantine in residence? Is there food?

All students arriving from international destinations must have direct contact with our team to arrange your plans. Please email so we can assist you with your planning. Yes, you can complete the 14-day quarantine in residence and isolation meals will be provided to you. Prior to undertaking travel, you will be required to complete a form detailing your travel arrangements to Kingston. You should arrange for private transport from your port of entry to campus. Please review information from the Government of Canada as soon as possible to assist in your planning.

Am I able to get a refund or carry forward TAMs that I was not able to use this year?

Trade A Meals (TAMs) allow you to “trade in” one of your dining hall meals for a designated Trade a Meal special in retail locations on campus. TAMs are not additional meals on top of your dining hall meals. As such, they are not refundable and do not carry forward.  TAMS add flexibility to your meal plan, allowing you to eat some meals outside the dining halls, particularly when students are in classes in various buildings across campus.  In the context of mainly remote learning and reduced capacities in residence this year and as part of our efforts to provide as safe a communal living experience as possible, we did make many modifications to the residence environment and dining operations, in accordance with public health advice and as outlined in the Residence Contract and Community Standards. Certainly, the breadth of our typical retail food operations was impacted. That said, we have worked hard to communicate to students regularly through multiple channels, respond to student needs and offer as much variety, choice and efficiency as possible as the situation evolved, including adding popular dishes from some of our retail locations (like Flip It and KHAO) into the dining hall menu mix.

 FLEX dollars, which are also part of the meal plan, DO carry over until you graduate.


General Questions

I’m sick, what should I do?

If you develop symptoms, are directed by a health care professional to self-isolate, or otherwise suspect that you may have COVID19, call the Victoria Hall Front Desk (613-533-2531).
The front desk will provide instructions on the need and steps to consult healthcare professional (SWS, Telehealth).
Make sure you familiarize yourself with the isolation protocol.

For more information about COVID-19 visit the residence information and University information webpages.

I would like to live in residence this winter term. What should I do?

Interested first-year students who would like to live in residence for the winter term (January – April 2021), can email to express their interest.

What is a household?

Students have been placed in floor-based communities called “households” with students in the same faculty/program.  Students within the same household live together, eat together, socialize and move around campus together, as appropriate. Guests are considered to be any person who does not live in your household. Households are comprised of multiple groups of canmates.  This model aims to help reduce the number of contacts among students living in residence and limit the potential spread of the virus as the pandemic continues.

Canmate(s)” are anyone students are assigned to share washroom fixtures with. Your canmates are part of your household. 

  • Within your household, you will also be assigned canmates, who are students that you will be sharing washroom and shower facilities with.  The ratio of these will be 3:1 or 2:1, depending on your building assignment.
  • In-person residence engagement is restricted to student households, and physical distancing should be maintained whenever possible (including in lounge spaces).  Students are not permitted to visit other households or communities in their own or other buildings.
I am bringing a bike with me. Where can I store it?

Consider using our secure bike storage to keep your bike safe. There is also a bike-sharing service in Kingston and on campus.l.

How do I request a room change?

Room changes are only available in exceptional circumstances, such as a health accommodation.  Please contact your Residence Life Coordinator to discuss your situation.

How do I obtain a proof of residence letter?

If you are already living in residence, log on to the  Student Residence and Dining Portal and click on the proof of residence icon.  If you are moving into residence in January, this icon will not be available until after you move in.  If you need a letter before your scheduled move-in date, please contact

What if residences have to shut down?

The university is working closely with local Public Health authorities and will take direction from them.  It is possible that students living in residence may face additional restrictions that could further limit mobility around campus or within the residence and Kingston communities, or be required to leave residence, if ordered by KFLAPH.

What are the cleaning protocols in residence?

Enhanced cleaning and disinfecting protocols have been implemented. For full information on cleaning frequency and our protocols, please visit our residence cleaning protocols page.

What dining halls and retail outlets are open? Where can I find more information about food?

Dining halls and select retail food locations on campus are open.  Queen’s Hospitality Services has developed an operations plan that ensures a variety of food options are available on campus and any special diets or allergy needs are met.  Dining hall menus, hours of operation and more information is available here.

What other student housing options are there in Kingston?

Queen’s Community Housing operates many houses and apartments in near-campus neighbourhoods, but all accommodations are currently leased for the 2020-21 academic year. There are many private landlords that offer a range of housing options. Please visit the Student Community Relations website for more information and advice about renting.

Finance-related Questions

What are the total fees for residence?

In addition to the 2020-21 room rate of either $15,188 (single) or $16,186 (single-plus), you will see separate fees posted in your SOLUS account of $150 flex (part of the meal plan), $109 for Residence Society (peer-led residence government) and $160 for Residence Technology. Total payable fees therefore are $15,607 for single and $16,605 for single plus.

Fees are pro-rated for students coming for the winter term only.

What adjustments have been made to fees in the winter term?

Fees were adjusted for students who deferred or delayed arrival to residence. Please refer to the email you received on Monday, January 18, 2021 for the fee options specific to your circumstances. Fees for the winter term were due on January 31.