Family & Supports


We are here to help!

If you have any questions please reach out to our Residence Life team at reshouse@queensu.ca, our Admissions team at reshouse@queensu.ca.


COVID-19 In Residence

We continue to closely monitor case activity in the region in consultation with Kingston, Frontenac, Lennox & Addington Public Health.  We do expect to have positive cases in residence, and when that occurs we work closely with KFL&A PH to support contact tracing and notification efforts.  If your student is a member of a community where a positive case is confirmed, they will be notified directly, and will receive instructions via email based on their individual circumstances and vaccine status.  As the vast majority of our population is fully vaccinated, in most cases there will be little to no impact to other students on the floor. For more information, please review our Residence Isolation Protocol.

Please visit the safe return to campus website, for university updates and the latest information, including a COVID-19 case tracker.

General Information and Resources

We recognize the important role of families and supporters in promoting student well-being and success at university. Here’s how you can stay informed!

Previous newsletters for families and supporters of students in Queen’s Residence

Didn’t sign up in time for this month’s newsletter? No problem! View previous Campus Connection editions below.


Residence FAQs

My student is sick, what should they do?

If your student develops symptoms, is directed by a health care professional to self-isolate, or otherwise suspects that they may have COVID-19, they must review the steps outlined in our isolation protocol. We have encouraged students to familiarize themselves with this protocol.

If your student develops symptoms of COVID-19, regardless of their vaccination status, they are required to get tested and isolate pending their test results.  Students are encouraged to use the Provincial COVID-19 self-assessment tool.  Testing can be arranged on campus through Student Wellness Services or via the local testing centre.  Students who are fully vaccinated and receive a negative test result will be able to continue to participate in essential activities, provided they remain symptom-free.  Students who test positive for COVID-19, regardless of vaccination status, will be required to isolate.

What’s your plan for when students need to isolate?

We have developed an isolation protocol for suspected and confirmed cases of COVID-19. Students initiate the process by calling the Victoria Hall front desk. Our staff then provide information and assistance on next steps, which may include, the need to move to a temporary isolation space based on individual circumstances, getting tested, and avoiding all contact with others.

My student has been directed to isolate and wants to do so at home. What’s the protocol we should follow?

We can appreciate that you may want to provide additional supports when your student requires isolation.  Public Health requires limiting all contact with others while in isolation.  We encourage you to review information on the Kingston, Frontenac, Lennox & Addington Public Health (KFLAPH) website here and consider contact with their office prior to making a determination to have your student leave Kingston.  Private transportation would be required, with no stops on the way to your isolation location.  Note that isolation in a home environment would impact all other family members in the household. If you determine that your student will leave residence to isolate at home, your student will need to contact us to make arrangements through the Victoria Hall front desk (613-533-2531).  It is still required that test results be disclosed when available, in accordance with the Residence Isolation Protocol.

What are your cleaning protocols?

Enhanced cleaning and disinfecting protocols and procedures are in place. For full information on cleaning frequency and our protocols, please visit our residence cleaning protocols page.

What communications will be issued about confirmed positive cases of COVID-19 in Residence?

Kingston, Frontenac, Lennox & Addington Public Health (KFL&A PH) completes contact tracing on all positive cases. We do expect to have positive cases in residence, and when that occurs we work closely with KFL&A PH to support contact tracing and notification efforts. If your student is a member of a community where a positive case is confirmed, they will be notified directly, and will receive instructions via email based on their individual circumstances and vaccine status.  

We continue to work closely with KFL&A Public Health in monitoring cases that occur in residence. Please visit the safe return to campus website, for university updates and the latest information, including a COVID-19 case tracker.

What measures are in place to ensure my student’s safety and wellbeing?

Safety in residence is everyone’s responsibility.  Please review the Residence Community Standards for details.  All students were required to review this document prior to accepting a space in residence this year.  Many measures are in place across residence buildings, including mask wearing in common spaces, physical distancing measures at desks and dining halls, enhanced cleaning measures and ubiquitous hand sanitizing units at entry, elevators and service points. 

The transition to university life and more independent living can be difficult under the best of circumstances.  We understand that some students may find that the measures necessary for safety are contributing to a greater sense of isolation. If so, we strongly encourage students to reach out to their Don, residence staff or Student Wellness Services for support.

My student has indicated that the safety measures in place are not being followed. What should they do?

If possible, students should contact the Don on call and/or front desk while behaviour is observed.  They may also speak to their Residence Life Coordinator to express concerns.  Conduct processes, outlined in the Residence Community Standards, are being implemented for students who are found to not be adhering to safety measures.

I want to speak to someone about my student’s experience in residence. How do I connect with staff?

Please connect with the Residence Life Coordinator for your student’s building. The RLCs help to create an environment that provides support to residents through overseeing educational and social programming, behaviour management and crisis response.

How many cases of COVID-19 are there at Queen’s?

For the most up-to-date reported COVID-19 cases within the university’s population, please visit the Queen’s Safe Return to Campus webpage where you will find the COVID-19 case tracker. Please note these cases are representative of the entire university community, not exclusively the student population in residence.