COVID19- Residence Student Isolation Protocol – confirmed or suspected cases 20-21 academic year


If you have travelled outside the KFL&A, Hastings, Prince Edward, Leeds & Grenville, and Lanark Counties, had visitors from outside this region, or moved to this region in the last 14 days, you must self-isolate in your assigned residence room for 14 days upon arrival to residence.  This includes no contact with anyone else (including others in your household) and remaining in your residence room except for essential purposes (dining, exercise, medical/pharmaceutical care). If you develop symptoms, are identified as a close contact of a positive case, or are otherwise directed by a healthcare professional to self-isolate, please follow the instructions below to access a self-isolation space.


Self-isolation – Self-isolation means staying in your isolation space and avoiding all contact with others. People who are positive for COVID-19 or are deemed high-risk contacts by Public Health are required to self-isolate. Do not leave your isolation space unless it is to seek immediate medical attention. Do not leave your isolation space for essentials or food – meals will be delivered to you. You cannot be within 2 meters of another person. A requirement for self-isolation will be under the direction of a health-care professional, public health order, or as mandated by government legislation. Students arriving from international travel must self-isolate on arrival to Canada.

Self-monitor– If you are a low-risk contact of someone who tests positive for COVID19 or if you are aware that you are a low-risk contact of someone who is symptomatic and is awaiting test results, you will be required to self-monitor for 14 days after exposure. Self-monitoring includes making efforts to minimize contact with others, and monitor yourself for symptoms including fever, difficulty breathing, loss of smell or taste and others as outlined here. If symptoms develop, you must seek medical attention immediately, get tested and would be required to enter self-isolation.

Positive screeningThe Ontario Ministry of Health has created a screening tool to use while self- monitoring. The screening tool will recommend next steps for you to take based on your self-described symptoms. Follow the instructions provided by the screening tool. A positive screening will likely result in the need for testing and self-isolation.

Positive test resultA positive COVID test result requires self-isolation for a minimum of 14 days, or as directed by a health care professional. Follow the instructions provided by the testing centre staff. You must communicate positive test results to Residence Life as soon as possible so that we can support you while isolating.

Precautionary Protocols

  1. Residence allocations are completed in a way that meets physical distancing guidelines set out by Public Health
  2. Students are required to wear a mask when in any common spaces within residence buildings
  3. Messaging re: physical distancing is posted (elevators, hallways, common kitchens) and is regularly sent out via email
  4. Students are provided with cleaning materials and instructions for their own individual spaces/fixtures
  5. Residence common kitchens are supplied with additional cleaning materials and instructions, which students are expected to use during/after use
  6. Guests are not permitted in residence
  7. Students receive instructions on actions to take if they become sick, including mandatory communication with Residence Life when symptoms develop
  8. All front line staff are trained in safe workplace procedures, and provided PPE where necessary

Self-Isolation Protocol

If you develop symptoms, are directed by a health care professional to self-isolate, or otherwise suspect that you may have COVID19:

1)      Call the Victoria Hall Front Desk (613-533-2531)

  1. a. The front desk will provide instructions on the need and steps to consult healthcare professional (SWS, Telehealth)
  2. b. If you screen positive using the online self-screening tool, you must self-isolate and arrange for testing as soon as possible.
    1. i. Follow the instructions provided by the self-assessment tool regarding what to do between the time that you screen positive and the time that you get tested;
    2. ii. Once tested you must follow the instructions given to you by the testing center personnel.
  3. c. The Front Desk will direct you to an online form via the Student Housing Gateway for you to disclose health care professional recommendations, cell phone/contact number, and allergies/dietary needs.
  4. d. The Manager On-Call (MOC) will reach out to you to coordinate a move to an isolation space while you await testing/results.
    1. i. You will remain in the isolation space until you receive direction from a health care professional to cease self-isolation (depending on test result, symptoms, and personal health factors).
    2. ii. Meals will be delivered directly to your isolation space daily

2) Get tested for COVID-19: you must attend a testing center to receive a COVID-19 test as soon as possible. Bring your provincial health card or UHIP card to the testing site.

  • a. Notify the testing site that you live in residence and follow the discharge instructions provided by the testing center.
  • b. You are responsible for obtaining your test results as soon as possible, through either the on-line portal or from the physician who ordered the test.

3) Disclose test results to Residence Life: you must disclose to the Residence Life Coordinator on- call (RLCOC) via the Victoria Hall Front Desk (613-533-2531) that you have been tested and must share the results (whether positive or negative) and instructions upon receipt.

4) Contact Tracing

a. If Public Health has determined the community is in either green or yellow status as indicated on their Dashboard, other students in household will continue to self-monitor while awaiting the symptomatic student’s test results; no additional action from Residence Life staff. Staff will be prepared to respond to questions from other students if they arise.
b. If the community is in orange or red status, other students may be required to self- isolate while awaiting the symptomatic student’s test results.
c. Public Health will contact anyone who is a high-risk contact of a positive case of COVID- 19, and will advise that they self-isolate and get tested.


Self-isolation of anyone with symptoms and anyone who has had close contact with a known or suspected case of COVID-19 is essential to help ensure the safety of the Queen’s community. Students who have travelled internationally are also required to self-isolate for a 14-day period, beginning on entry to Canada.

Self-isolation is the primary strategy to reduce exposure to all members of the community to reduce the spread of the COVID-19 virus. You may not have visitors to your room or visit anyone while you are in isolation.

You must use a face covering and physically distance yourself from Queen’s staff (e.g. trades, custodians, RLCs) who may need to enter your room.

If you are symptomatic, contact your Health Care Provider for advice regarding next steps.

To ensure you remain isolated other than for emergency or other approved reasons to leave your room, a Residence Life staff member is available to offer support, including facilitating food delivery, garbage removal or other needs while in isolation.

For assistance, please call the Victoria Hall Front Desk at 613-533-2531 and ask to speak to the RLC on-call.


Things to keep in mind

  • Ensure that you bring all personal belongings with you to the isolation space, as you will not be permitted to retrieve additional items during your isolation period.
  • The RLC on-call will check in on you daily via your cell phone or other agreed upon means. Record of the daily check-in will also be provided to Public Health. If you do not respond to the check-ins, Campus Security and Emergency Services may enter your room to ensure your safety and well-being.
  • Staff will leave meals outside your door daily as scheduled. Please wait for them to leave before opening your door to support physical distancing efforts.
  • You may not interact with anyone in person, including, but not limited to friends, family members, residence staff, and other residents on your floor.
  • You may not leave your room unless it is to seek medical assistance or in the event of an emergency evacuation. In these cases, you are required to wear the mask provided. If you are a smoker, specific directions will be provided.
  • Communicate with us as things change, specifically when you have interacted with healthcare professionals/received direction.
  • Monitor your health while in isolation. If your symptoms worsen, alert the RLC on-call or contact your healthcare provider or Telehealth for guidance. If you require immediate medical attention call 911.

Meal and Snack Delivery

If you have recently moved into isolation, please follow the following steps. 

  1. Fill out the Isolation Meals form. This form will be used to ensure your allergy and dietary needs are met while in isolation. Follow the link for step-by-step instructions on how to order your meals. 
  2. For more support, you can also book an appointment with our Registered Dietitian, Jessica Bertrand.
  3. If you have any questions, comments, or issues about your isolation meals, or require more water, please reach out to us here. Your comments will be sent directly to the Hospitality Services team. 

While in isolation, Hospitality Services will provide daily contactless meal delivery. You will be provided with:

  • A hot dinner
  • Continental breakfast
  • Cold lunch
  • Assorted snacks

Contactless delivery process:

  • Food will be left in bag outside of your door
  • You will be notified via knock on you door that food is delivered
  • Your hot dinner should be consumed immediately upon arrival to ensure hot food stays at safe hot temperatures (60C/140F or above) for food safety purposes
  • Cold food should be immediately placed in fridge to ensure food safe temperatures (4C/40F or below) are maintained

 If you would like to book an appointment with Jessica Bertrand, Registered Dietitian for Hospitality Services to discuss dietary needs while in isolation, please choose “Dietary Needs for Isolation Meals” option through this link. If a time is not available within a reasonable time frame, please email


Spinz laundry service is available to students in isolation at your own cost. Please visit their website for more details, and to schedule a pickup time.

Maintenance issues in your room

If you experience an emergency maintenance issue (ex. flood, electrical outage, etc.) please contact Campus Security and Emergency Services at 613-533-6111. For all other maintenance needs (toilet paper delivery, additional cleaning supplies) please contact Residence Facilities at 613-533-3155 during business hours (M-F, 8am-4pm).

Garbage Removal

Please do not leave your room to bring your garbage and recycling to the garbage room. When your garbage/recycling is full, please place it neatly outside your door Monday-Friday at 8am or 2pm and a Residence Facilities staff member will pick it up.

Emergency Evacuations

You must evacuate the building if the fire alarm rings, and wear the mask that has been provided to you. Follow typical evacuation procedures (lock your door, take your keys, don’t use the elevator, use the closest stairwell). Keep 2 m away from other people during your evacuation. Upon evacuation, go to a location that is removed from other people, keeping a 2 m distance. Remain outside and do not enter another building while you wait for the all clear


We ask that you refrain from ordering parcels while in isolation, unless items are deemed essential. If there is a piece of mail that you urgently expect/need, please connect with the RLC on-call during your daily check ins to arrange for the parcel to be brought to your room.



For more information on self-isolation, social and physical distancing, please visit the KFL&A website:

You will find useful tips on physical distancing, maintaining proper infection prevention practices, how to support your mental well-being while in self-isolation and what to do if your symptoms worsen.

Additional Resources

 SeQure App
download from the iTunes AppStore, Google Play or Blackberry App World


Student Wellness Services
8:00am – 4:30pm

1-800-445-1822 (24 hours)

KFLA Public Health
613-549-1232 or 1-800-267-7875

866-925-5454 (24 hours)
or text GOOD2TALKON to 686868

Empower Me
1-844-741-6389 (24 hours)