Coronavirus COVID-19 Information

Ensuring a safe and secure environment to promote student wellbeing and success is one of the key priorities of Queen’s Housing and Ancillary Services during this unprecedented time.


Student Information

Incoming students – Class of 2024

Please visit the Applying to residence page for more information about living in residence and the residence application process.

Current Students

Residence spaces are available for students who need accommodation either for a short term or for the summer (until mid-August). 

There will be a daily fee of $25 to stay in residence (or a monthly fee of $750), which will be billed directly to SOLUS accounts.  Students will be consolidated to one residence, with an individual washroom, in order to maintain appropriate physical distancing and disinfecting/cleaning protocols. Food services will not be available after 2pm on May 3rd and Dons will no longer be on duty.  Students will  have access to kitchen facilities in residence, Campus Security and Emergency Services will continue to respond to urgent issues, and our facilities team will continue to maintain and disinfect common spaces in residence. 

If you wish to apply for a room in  residence past May 1st, you must email reslife@queensu.ca with your name and proposed dates of occupancy.

We recognize that situations are unique, and that students may have questions about their individual circumstances that are not covered in the above.  Please email reslife@queensu.ca if you have any additional questions.

The university is working closely with Public Health officials and takes their expert guidance to ensure a safe environment for students, staff, and faculty.

Dietary and Allergy Appointments

Dietitian and allergy appointments are now available online or by phone (613-533-2953).

Current Students :

To book an allergy or dietitian appointment visit https://calendly.com/book-a-nutrition-appointment

Incoming Students:

To book an allergy appointment visit https://dining.queensu.ca/nutrition/book-an-allergy-appointment/

If you have questions or concerns email dining@queensu.ca.


COVID-19 Residence FAQs

I’m sick, what should I do?

If you are ill and experiencing symptoms (fever, cough, difficulty breathing), you should call Telehealth Ontario (1-866-797-0000), or KFL&A Public Health (613-549-1232).  Additional information is available here: https://www.kflaph.ca/en/healthy-living/covid-19-testing-and-next-steps.aspx

If you are ill, you should not go to the dining hall.  Please go to the Student Housing Gateway and follow the instructions on the Meal Service for Illness.

Email reslife@queensu.ca to alert us of your situation, and we will outline supports for you.

What are preventative measures I can take?

The Queen’s website has lots of good information on prevention, including:

  • Clean your hands often with soap and water or use alcohol-based hand sanitizer.
  • Cough and sneeze into the bend of your arm, not into your hand.
  • Avoid touching your nose, mouth or eyes with your hands.
  • Stay in your room or home when you are sick and avoid contact with other people until your symptoms are gone.
  • Clean objects and surfaces that many people touch, such as doorknobs, phones, and television remotes.
  • Get your influenza vaccine.
  • Eat healthy foods and stay physically active to keep your immune system strong.
  • Get plenty of rest or sleep.
  • If you suspect you are sick, avoid visiting people in long term care, or individuals with health concerns.
What are the cleaning protocols in Residence?

Residences follow a strict cleaning protocol, including cleaning and disinfecting, with special attention being paid to high frequency touch points. Cleaning is defined as removing germs, dirt, and impurities from surfaces. Disinfecting is defined as killing the germs on the surface using specialized chemicals. High frequency touch points include:

i. Light switches
ii. Elevator buttons
iii. Door knobs/ handles
iv. Push/pull plates on doors
v. All washroom fixtures
vi. Water fountains
vii. Chair handles
viii. Soap/ hand sanitizer dispensers
ix. Paper dispensers
x. Handle rails

The soap/hand sanitizer dispenser is empty – who should I tell?

To report an empty dispenser, submit a Maintenance Request Order via the Student Housing Gateway.

Where can I find more information?

The University is maintaining a website with the most up to date information- https://www.queensu.ca/covidinfo/.

Who can I contact if I have additional questions?

The University has set up an email account that you can direct any inquiries regarding COVID-19 to: covidinfo@queensu.ca.

I moved out of residence by March 22. Where is my refund?

Refunds for residence have been placed on all student’s SOLUS accounts who were eligible for the refund (moved out by March 22, removed all belongings and returned keys to the front desk). 

On your SOLUS account you will see a refund for your initial winter term room and board fee and a new room and board posting that is less $1150. 

You can leave the credit on your SOLUS account for any fees you incur next year. If you would prefer a full refund back to your bank account, please fill out the refund request form and send it to refunds@queensu.ca

Please email reslife@queensu.ca if you have additional questions about your refund.

Please note: refunds are only available to students who have fully paid their winter term fees and do not have an outstanding balance on their SOLUS account.

I am leaving Queen’s after this year; what happens with the $700 flex money?

The flex money is an additional benefit in our refund package, intended for Queen’s students returning to campus next year.  If you are graduating, please email dining@queensu.ca  and we will review options.  If you are electing not to come back to Queen’s for other reasons, you will not be eligible for the flex money, but will still receive the $1150 credit to your student account.  Unused credits on student accounts will be reimbursed through regular processes.

What student support services are still available on campus and in residence?

The University and Residences are still open and maintaining operations, though some service delivery is moving online to support social distancing practices. We continue to have professional staff and Campus Security and Emergency Services to respond to crisis and emergency situations 24/7.  Information regarding other campus student services through the Department of Student Affairs, including Student Wellness Services, can be found here

How is residence supporting physical distancing protocols?

Public health agencies across the globe are recommending physical and social distancing as a way to prevent the spread of COVID19. Public health recommends that we maintain a 2-meter distance between ourselves and others, and refrain from shaking hands and other personal contact.

  • Residents have been assigned to designated lounges to limit the number of people accessing common space.
  • No guests are permitted in residence
  • Additional signage in residence to raise awareness of handwashing and social distancing guidelines 

While these measures will help, it is up to all of us individually to adhere to the social distancing guidelines in order to keep our communities safe. 

I’m moving out, what do I do?

Email reslife@queensu.ca and let us know your move out date. Monday – Friday, 8 am – 4 pm, return your keys to the Residence Facilities Control Centre on the ground floor of Victoria Hall. If you are moving out after business hours, please lock your door and slip your keycard under your door.



Important Updates

April 13, 2020 : Updated meal plan and residence refund information
  • If you completed your move-out by March 22nd, including removing your belongings and handing in your keys to the front desk, you will receive a fees refund credited to your student account in the amount of $1150.  In addition, $700 flex dollars will be added to your student card for use in campus food locations in the next academic year.  These amounts were determined on the basis of average room rates across all types and approximate values of the food portion of your room and board overall fees.  Note that students in loft doubles will receive a refund of $575 to your student account and $700 flex. You must fully have moved-out of residence by March 22nd to be eligible for the refund. 
  • The flex money is an additional benefit in our refund package, intended for Queen’s students returning to campus next year.  If you are graduating, please email dining@queensu.ca  and we will review options.  If you are electing not to come back to Queen’s for other reasons, you will not be eligible for the flex money, but will still receive the $1150 credit to your student account.  Unused credits on student accounts will be reimbursed through regular processes.
  • The refund procedure for credit balances on SOLUS accounts is administered through the Registrar’s office. Information can be found at http://www.queensu.ca/registrar/financials/refunds. The room credits will be applied to student accounts directly by Residences.
  • Refunds in the amount of $1150 for students who met the eligibility requirements of having moved out of residence by Sunday, March 22nd will be posted to SOLUS by Friday, April 17th. Please note that fees for lost keys and additional cleaning/room damages will be deducted from the refund, if applicable.  The $700 flex refund will be applied to your meal plan on your student card when on-campus classes resume.  If you believe that you were eligible for a refund but do not see a credit on SOLUS by Thursday, please email reslife@queensu.ca detailing your move out circumstances for consideration
  • Any existing balances on optional meal plans expired as 2pm on Sunday March 22nd, and will be reinstated as of September 5, 2020 for use during the 2020-2021 academic year.   If you are graduating, please contact dining@queensu.ca  to discuss options. 
  • We recognize the needs for additional support for students who require dining services. As such, Hospitality Services has made available the reinstatement of Optional Meal Plans. If you require your Optional Meal plan reinstated, or would like to purchase Flex for access to Ban Righ dining hall, please contact dining@queensu.ca
Announcement March 24, 2020

With the rapidly evolving situation and ongoing concerns about COVID-19 (coronavirus), Hospitality Services continues to monitor the latest information from the university closely.

Your well-being is our number one priority, and as such, Hospitality Services has taken several measures to keep you safe and healthy during this time.

In aligning with governmental self-distancing protocols, Hospitality Services closed retail food locations on campus, as well as deactivated optional meal plans on Sunday, March 22nd. 

We recognize the needs for additional support for students who require dining services. As such, Hospitality Services has made available the reinstatement of Optional Meal Plans. If you require your Optional Meal plan reinstated, or would like to purchase Flex for access to Ban Righ dining hall, please contact dining@queensu.ca

Thank you for your patience as we work together to support all students during this challenging time.

Announcement March 16, 2020

Dear Residence Students,

The University has released additional information confirming that there will be no in-person exams this semester.  Review the Principal’s statement here.

We request that all students who are able, move out of residence by Sunday, March 22nd by 12 noon, and complete the remainder of you program requirements remotely.

 In order to move out of residence:

·       Remove all belongings from your room

·       Take garbage and recycling to your building’s garbage room

·       Lock your door and ensure your windows are closed

·       Hand your Residence keys in at the Victoria Hall front desk or the Jean Royce Hall front desk (open 24 hrs)

Please visit our move out page for additional information regarding move out procedures and storage options.

If you complete your move-out by March 22nd, according to the above expectations, you will receive a fees refund, credited to your student account, in the amount of $1150.  In addition, $700 flex dollars will be added to your student card for use in campus food locations in the next academic year.  These amounts were determined on the basis of average room rates across all types and approximate values of the food portion of your room and board overall fees.  Note that students in loft doubles will receive a refund of $575 to your student account and $700 flex.  

You must fully move-out of residence, as per the above parameters, by March 22nd to be eligible for the refund.   

If you have left residence but still need to return to remove your belongings, and are unable to do so by March 22nd, please email reslife@queensu.ca to describe your circumstances.  If you need to leave belongings beyond March 22, you will not be eligible for the room portion of the refund, however you will still receive the $700 flex dollars, provided that your belongings are claimed by May 1st.  Unclaimed items left in rooms after May 1st will be considered abandoned, and will be disposed of.

We understand that some students are unable to leave residence at this time and we want you to know that you will continue to be welcome here and food will continue to be available. If you need to remain in residence past March 22nd, you must register and receive confirmation to stay.  Please fill out the Residence Stayover Form on the Student Housing Gateway at https://studentweb.housing.queensu.ca/ to indicate your need to stay; you will receive a confirmation email from the Residence Life Office indicating approval based on residence conduct history.  Please note that you may be required to relocate to a different residence space to accommodate operational needs and social distancing guidelines from Public Health.  Dining halls and front desks will remain operational, though hours of operation may change and will be communicated via the linked websites.

We have been disappointed to see destructive and disrespectful behaviour by some students over the weekend.  We appreciate that this is a difficult and uncertain time for all students and staff.  We are asking for respectful behaviour during the move-out process. Please note that misconduct will continue to be documented, and students will be held accountable for their behaviour via the Residence and/or Campus Non-academic Misconduct processes.  In addition, where attributable to individuals, costs of damages may be applied against any anticipated refunds. University staff are also affected by this disruption and addressing excessive damage in residence takes them away from other important work supporting the continued operations of the university during a time of great disruption  While you remain in residence please treat staff, students, and spaces with respect and dignity, and continue to abide by the Residence Community Standards.

Please visit our FAQ page for additional information regarding mail/parcels, what to do if you are sick, and other Residence operations.  We will continue to update this page as additional information becomes available.  The University is also maintaining a website with up to date information from across campus regarding the COVID19 response, including academic information. 

Should you have any questions regarding Residence, please email reslife@queensu.ca

Wishing you all the best with your final classes, exams, and assignments.