COVID-19 Information

March 27,2020 : Updated meal plan and residence refund information

  • Any existing balances on optional meal plans expired as 2pm on Sunday March 22nd, and will be reinstated as of September 5, 2020 for use during the 2020-2021 academic year.   If you are graduating, please contact dining@queensu.ca  to discuss options. 
  • We recognize the needs for additional support for students who require dining services. As such, Hospitality Services has made available the reinstatement of Optional Meal Plans. If you require your Optional Meal plan reinstated, or would like to purchase Flex for access to Ban Righ dining hall, please contact dining@queensu.ca
  • If you completed your move-out by March 22nd, including removing your belongings and handing in your keys to the front desk, you will receive a fees refund credited to your student account in the amount of $1150.  In addition, $700 flex dollars will be added to your student card for use in campus food locations in the next academic year.  These amounts were determined on the basis of average room rates across all types and approximate values of the food portion of your room and board overall fees.  Note that students in loft doubles will receive a refund of $575 to your student account and $700 flex. You must fully have moved-out of residence by March 22nd to be eligible for the refund. 
  • The flex money is an additional benefit in our refund package, intended for Queen’s students returning to campus next year.  If you are graduating, please email dining@queensu.ca  and we will review options.  If you are electing not to come back to Queen’s for other reasons, you will not be eligible for the flex money, but will still receive the $1150 credit to your student account.  Unused credits on student accounts will be reimbursed through regular processes.
  • The refund procedure for credit balances on SOLUS accounts is administered through the Registrar’s office. Information can be found at http://www.queensu.ca/registrar/financials/refunds. The room credits will be applied to student accounts directly by Residences.

Announcement March 24, 2020

With the rapidly evolving situation and ongoing concerns about COVID-19 (coronavirus), Hospitality Services continues to monitor the latest information from the university closely.

Your well-being is our number one priority, and as such, Hospitality Services has taken several measures to keep you safe and healthy during this time.

In aligning with governmental self-distancing protocols, Hospitality Services closed retail food locations on campus, as well as deactivated optional meal plans on Sunday, March 22nd. 

We recognize the needs for additional support for students who require dining services. As such, Hospitality Services has made available the reinstatement of Optional Meal Plans. If you require your Optional Meal plan reinstated, or would like to purchase Flex for access to Ban Righ dining hall, please contact dining@queensu.ca

Thank you for your patience as we work together to support all students during this challenging time.

Dietary and allergy appointments

Dietitian and allergy appointments are now available online or by phone (613-533-2953).

Current Students : To book an allergy or dietitian appointment visit https://calendly.com/book-a-nutrition-appointment

Incoming Students: To book an allergy appointment visit https://dining.queensu.ca/nutrition/book-an-allergy-appointment/

If you have questions or concerns email dining@queensu.ca.


Move-out

Residence specific move-out information is available on our residence move-out page.

COVID-19 Residence FAQs

I’m sick, what should I do?

If you are ill and experiencing symptoms (fever, cough, difficulty breathing), you should call Telehealth Ontario (1-866-797-0000), or KFL&A Public Health (613-549-1232).  Additional information is available here: https://www.kflaph.ca/en/healthy-living/covid-19-testing-and-next-steps.aspx

If you are ill, you should not go to the dining hall.  Please go to the Student Housing Gateway and follow the instructions on the Meal Service for Illness.

Email reslife@queensu.ca to alert us of your situation, and we will outline supports for you.

What are preventative measures I can take?

The Queen’s website has lots of good information on prevention, including:

  • Clean your hands often with soap and water or use alcohol-based hand sanitizer.
  • Cough and sneeze into the bend of your arm, not into your hand.
  • Avoid touching your nose, mouth or eyes with your hands.
  • Stay in your room or home when you are sick and avoid contact with other people until your symptoms are gone.
  • Clean objects and surfaces that many people touch, such as doorknobs, phones, and television remotes.
  • Get your influenza vaccine.
  • Eat healthy foods and stay physically active to keep your immune system strong.
  • Get plenty of rest or sleep.
  • If you suspect you are sick, avoid visiting people in long term care, or individuals with health concerns.
What if I am unable to get home due to travel bans?

If you need to remain in residence you must register and receive confirmation to stay.  Please fill out the Residence Stayover Form on the Student Housing Gateway at https://studentweb.housing.queensu.ca/ to indicate your need to stay; you will receive a confirmation email from the Residence Life Office indicating approval based on residence conduct history.  Please note that you may be required to relocate to a different residence space to accommodate operational needs and social distancing guidelines from Public Health.  Dining halls and front desks will remain operational, though hours of operation may change and will be communicated via the linked websites.

What are the cleaning protocols in Residence?

Residences follow a strict cleaning protocol, including cleaning and disinfecting, with special attention being paid to high frequency touch points. Cleaning is defined as removing germs, dirt, and impurities from surfaces. Disinfecting is defined as killing the germs on the surface using specialized chemicals. High frequency touch points include:

i. Light switches
ii. Elevator buttons
iii. Door knobs/ handles
iv. Push/pull plates on doors
v. All washroom fixtures
vi. Water fountains
vii. Chair handles
viii. Soap/ hand sanitizer dispensers
ix. Paper dispensers
x. Handle rails

The soap/hand sanitizer dispenser is empty – who should I tell?

To report an empty dispenser, submit a Maintenance Request Order via the Student Housing Gateway, or tell your Residence Don.

What do I do if I have a (conduct) meeting but I am sick?

Conduct meetings can be hosted via skype or phone- email residence.conduct@queensu.ca to ask for alternate arrangements.

Will I still be able to access my mail and packages?

Given that the landscape is rapidly changing, we recommend not having mail or parcels delivered to Residence if it can be avoided.  If parcels are received and cannot be picked up by recipients, they will be returned to sender per our usual process.

Where can I find more information?

The University is maintaining a website with the most up to date information- https://www.queensu.ca/covidinfo/.

Who can I contact if I have additional questions?

The University has set up an email account that you can direct any inquiries regarding COVID-19 to: covidinfo@queensu.ca.

What’s happening with exams?

The University has released additional information confirming that there will be no in-person exams this semester.  Review the Principal’s statement here.

If I move out of residence will I get a refund?

If you completed your move-out by March 22nd, including removing your belongings and handing in your keys to the front desk, you will receive a fees refund credited to your student account in the amount of $1150.  In addition, $700 flex dollars will be added to your student card for use in campus food locations in the next academic year.  These amounts were determined on the basis of average room rates across all types and approximate values of the food portion of your room and board overall fees.  Note that students in loft doubles will receive a refund of $575 to your student account and $700 flex. You must fully have moved-out of residence by March 22nd to be eligible for the refund. 

The refund procedure for credit balances on SOLUS accounts is administered through the Registrar’s office. Information can be found at http://www.queensu.ca/registrar/financials/refunds. The room credits will be applied to student accounts directly by Residences.

I still need to get belongings out of my room, and have not handed in my keys yet- what do I do?

If you have left residence but still need to return to remove your belongings and hand in your keys please email reslife@queensu.ca and describe your circumstances.

If you need to leave belongings in your room, you will not be eligible for the room portion of the refund, however you will still receive the $700 flex dollars, provided that your belongings are claimed by May 1st.  Unclaimed items left in rooms after May 1st will be considered abandoned, and will be disposed of.

When is the absolute last day for move out?

If you are able to move out, we encourage you to do so. Residences and dining remain open, and if remaining in residence is the best option for you then you are welcome to stay in your room provided you fill out the Residence Stayover Form on the Student Housing Gateway to indicate your need to stay.  We will be closely monitoring the regulations and recommendations of Public Health with regards to preventative measures, and will communicate further should we need to relocate students to maximize social distancing.

I have moved out fully but took my keys home with me – how do I get them back to residence? Will I still get the refund?

You can mail your keys back to residence using the following instructions

i. Mail your keys in a padded envelope through a service that will provide a tracking number for the package

Mail to:

c/o Facilities Control Center
Victoria Hall, Queen’s University
75 Bader Lane
Kingston, Ontario
K7L 3N8


ii. Email reslife@queensu.ca to indicate that your keys are being mailed back.  Include:

  1. Your name
  2. Room number
  3. Tracking number
  4. Date keys were mailed

iii. If you mailed your keys back on or before Sunday, March 22nd and provide proof of this to reslife@queensu.ca you will be eligible for the refund.  If you mail keys back after this date you will not receive the refund. 


iv. If you choose to mail your keys back using regular mail and do not provide a tracking number, you will be responsible for key replacement fees should the keys not be received and, depending on the circumstances, this may also impact your eligibility for refund and/or the amount may be adjusted.

I am leaving queen’s after this year; what happens with the $700 flex money?

The flex money is an additional benefit in our refund package, intended for Queen’s students returning to campus next year.  If you are graduating, please email dining@queensu.ca  and we will review options.  If you are electing not to come back to Queen’s for other reasons, you will not be eligible for the flex money, but will still receive the $1150 credit to your student account.  Unused credits on student accounts will be reimbursed through regular processes.

I am home now, but have left my belongings and was not able to get my items out of residence before the 22nd deadline. Can I still receive the refund?

In order to be eligible for the refund, your belongings must have been removed from residence and keys handeded in by 12pm (noon) on Sunday, March 22nd.  If you were unable to personally come back to campus to move out, you may make arrangements to get someone else to move out your belongings.

  1. Email reslife@queensu.ca from your queensu email account to let us know who to expect and when.
  2. You can give your keys to this person, or if you are not able to do so we can provide temporary access to your room for a limited time to move belongings

If you were unable to move your belongings out of residence by Sunday, March 22nd, you are welcome to leave them in residence up until May 1st; in this case you will not be eligible for the room refund portion, however you will still receive the flex credit.


If you still have your keys you are required to return the keys according to the process outlined below

You can mail your keys back to residence using the following instructions

i. Mail your keys in a padded envelope through a service that will provide a tracking number for the package

Mail to:

c/o Facilities Control Center
Victoria Hall, Queen’s University
75 Bader Lane
Kingston, Ontario
K7L 3N8


ii. Email reslife@queensu.ca to indicate that your keys are being mailed back.  Include:

  1. Your name
  2. Room number
  3. Tracking number
  4. Date keys were mailed

iii. If you mailed your keys back on or before Sunday, March 22nd and provided proof of this to reslife@queensu.ca you will be eligible for the refund.  If you mail keys back after this date you will not receive the refund. 


iv. If you choose to mail your keys back using regular mail and do not provide a tracking number, you will be responsible for key replacement fees should the keys not be received and, depending on the circumstances, this may also impact your eligibility for refund and/or the amount may be adjusted.

Is the conduct process still continuing?

Please note that misconduct will continue to be documented, and students will be held accountable for their behaviour via the Residence and/or Campus Non-academic Misconduct processes.  In addition, where attributable to individuals, costs of damages may be applied against any anticipated refunds. University staff are also affected by this disruption and addressing excessive damage in residence takes them away from other important work supporting the continued operations of the university during a time of great disruption  While you remain in residence please treat staff, students, and spaces with respect and dignity, and continue to abide by the Residence Community Standards.

If I move out on the 22nd, can I still use my dining hall meals?

No- once you have moved out, your meal plan is de-activated.

I have an optional meal plan- what is happening with it?

Any existing balances on optional meal plans expired as 2pm on Sunday March 22nd, and will be reinstated as of September 5, 2020 for use during the 2020-2021 academic year.   If you are graduating, please contact dining@queensu.ca  to discuss options. 

We recognize the needs for additional support for students who require dining services. As such, Hospitality Services has made available the reinstatement of Optional Meal Plans. If you require your Optional Meal plan reinstated, or would like to purchase Flex for access to Ban Righ dining hall, please contact dining@queensu.ca.

What student support services are still available on campus and in residence?

The University and Residences are still open and maintaining operations, though some service delivery is moving online to support social distancing practices.  In Residence, the Don on-call system remains operational, and can be accessed via the Victoria Hall Front Desk from 8pm-7am.  We continue to have professional staff and Campus Security and Emergency Services to respond to crisis and emergency situations 24/7.  Information regarding other campus student services through the Department of Student Affairs, including Student Wellness Services, can be found here

How is residence supporting social isolation protocol?

Public health agencies across the globe are recommending social distancing as a way to prevent the spread of COVID19.  In residence this applies to all situations, including dining, move-out, and stayovers.  Public health recommends that we maintain a 2-meter distance between ourselves and others, and refrain from shaking hands and other personal contact.  To this end, you will notice some new protocols in residence, including: 

  • Dining areas access/entry and service delivery methods have been modified to promote social distancing 
  • Residence lounge closures to limit large group gatherings 
    • If you have food in a common room refrigerator (excluding JRH Angus House), please contact the Victoria Hall Front Desk to retrieve it 
      • If you do not have a fridge in your room but would like access to one for the remainder of your stay, please email reslife@queensu.ca  
  • Front desk procedures that minimize physical interaction and encourage social distancing space 
  • Additional signage in residence to raise awareness of handwashing and social distancing guidelines 

While these measures will help, it is up to all of us individually to adhere to the social distancing guidelines in order to keep our communities safe.  For those of you required to remain in residence, we will be communicating next week regarding ongoing expectations that will reinforce social distancing protocols. 

Announcement March 16, 2020

Dear Residence Students,

The University has released additional information confirming that there will be no in-person exams this semester.  Review the Principal’s statement here.

We request that all students who are able, move out of residence by Sunday, March 22nd by 12 noon, and complete the remainder of you program requirements remotely.

 In order to move out of residence:

·       Remove all belongings from your room

·       Take garbage and recycling to your building’s garbage room

·       Lock your door and ensure your windows are closed

·       Hand your Residence keys in at the Victoria Hall front desk or the Jean Royce Hall front desk (open 24 hrs)

Please visit our move out page for additional information regarding move out procedures and storage options.

If you complete your move-out by March 22nd, according to the above expectations, you will receive a fees refund, credited to your student account, in the amount of $1150.  In addition, $700 flex dollars will be added to your student card for use in campus food locations in the next academic year.  These amounts were determined on the basis of average room rates across all types and approximate values of the food portion of your room and board overall fees.  Note that students in loft doubles will receive a refund of $575 to your student account and $700 flex.  

You must fully move-out of residence, as per the above parameters, by March 22nd to be eligible for the refund.   

If you have left residence but still need to return to remove your belongings, and are unable to do so by March 22nd, please email reslife@queensu.ca to describe your circumstances.  If you need to leave belongings beyond March 22, you will not be eligible for the room portion of the refund, however you will still receive the $700 flex dollars, provided that your belongings are claimed by May 1st.  Unclaimed items left in rooms after May 1st will be considered abandoned, and will be disposed of.

We understand that some students are unable to leave residence at this time and we want you to know that you will continue to be welcome here and food will continue to be available. If you need to remain in residence past March 22nd, you must register and receive confirmation to stay.  Please fill out the Residence Stayover Form on the Student Housing Gateway at https://studentweb.housing.queensu.ca/ to indicate your need to stay; you will receive a confirmation email from the Residence Life Office indicating approval based on residence conduct history.  Please note that you may be required to relocate to a different residence space to accommodate operational needs and social distancing guidelines from Public Health.  Dining halls and front desks will remain operational, though hours of operation may change and will be communicated via the linked websites.

We have been disappointed to see destructive and disrespectful behaviour by some students over the weekend.  We appreciate that this is a difficult and uncertain time for all students and staff.  We are asking for respectful behaviour during the move-out process. Please note that misconduct will continue to be documented, and students will be held accountable for their behaviour via the Residence and/or Campus Non-academic Misconduct processes.  In addition, where attributable to individuals, costs of damages may be applied against any anticipated refunds. University staff are also affected by this disruption and addressing excessive damage in residence takes them away from other important work supporting the continued operations of the university during a time of great disruption  While you remain in residence please treat staff, students, and spaces with respect and dignity, and continue to abide by the Residence Community Standards.

Please visit our FAQ page for additional information regarding mail/parcels, what to do if you are sick, and other Residence operations.  We will continue to update this page as additional information becomes available.  The University is also maintaining a website with up to date information from across campus regarding the COVID19 response, including academic information. 

Should you have any questions regarding Residence, please email reslife@queensu.ca

Wishing you all the best with your final classes, exams, and assignments.