Queen’s Residences provides Internet and e-mail access in your residence room – all you’ll need is a personal computer with a network adapter and our Ida software (provided to you upon check-in). If you are bringing a PC with Windows, please apply all Windows Critical Updates before leaving home through “Windows Update”. Please also ensure that your antivirus software is current. If you don’t have antivirus software, Symantec Endpoint will be installed for you free of charge as part of the process to register your computer on ResNet, the Queen’s Residence Network.
ResNet service is provided for eight months at a cost of $160.00 and is payable through your student account. You are automatically enrolled for this service, however you can opt out by e-mailing firstname.lastname@example.org; logging onto our Student Application Web Site after August 1 and following the instructions to ‘Opt Out’; or by completing an ‘Opt Out’ form at the Residence Admissions Office in Victoria Hall.
Note: from time to time, we send e-mail messages concerning critical residence information to all resident students who have a registered Queen’s e-mail address. We recommend that you use your Queen’s e-mail account to receive important information and not forward your Queen’s account to any other e-mail address.
ResNet System Requirements
In order to be able to connect to Queen’s ResNet system, you must have:
- A Windows or Mac based personal computer with a currently supported operating system.
- A 10/100TX Ethernet compatible network interface or one available slot or USB port for a network adapter.
If your computer does not have an Ethernet compatible network interface, but does have an available slot, you can purchase an adapter at the Queen’s University Information Technology Services (ITS) Micro Repair Facility – they’ll even install it for you for a fee. An Ethernet cable will be provided to you upon your arrival and is yours to keep.
Other tips and information:
- Bring Your Original Software CD/Disks if you have them! If your computer fails or you have to add features, you might need the original installation disks. Without the original disks it might become necessary to purchase and install a whole new operating system, and other software. This is time consuming and costly.
- Wireless access is generally not available in residence rooms, but is available in most residence common areas and in many other places across campus. See the ITS web page for wireless access point locations.
- The Campus Computer Store sells ResNet-ready computers with educational discounts and leases ResNet-ready computers for various periods. You can order online through the Campus Computer Store or call them at 1-866-419-0636 to place your order.
While ResNet provides more than enough bandwidth for exploring the Internet, it is still a finite resource – if you use too much of it, everyone gets slower access. The creation of game servers (i.e., Half-Life, Quake, MUD and IRC servers) consume a great deal of bandwidth. While the content of your ResNet activity is private, the amount of your activity is closely monitored. You can be disconnected for overuse.
Several mechanisms are in place to ensure that the ResNet network is used primarily for educational purposes so that everyone gets their fair share of this resource. To identify all users on the network, students must register their hardware information before gaining full access. Registration occurs through a simple web interface. This information is stored in a central database that helps us identify any misuse of the system.
ITS has also installed a system that can prioritize network requests from user connections. This has been designed to give acceptable response to selected clients (e.g., Web, E-mail)
Inappropriate Use of ResNet
By accepting the NetReg provisions when initially connecting to ResNet and the continuing use of your ResNet connection, you agree implicitly to legitimate and socially acceptable conduct. This conduct is detailed in the Queen’s University’s Computer User Code of Ethics and ResNet Acceptable Use Policy.
Not only are you responsible for what you do, you are also responsible for what others may do if they gain access to your computer in person or over the network. It is important that you ensure that the operating system on your computer is secure against intruders who might, for example, use it to store and distribute illegal software. This means that:
1. You should not leave your computer on unless you are using it.
2. You should not allow someone else to use your computer unless you are present.
3. You should not run any sort of server software unless you are familiar with the security issues involved.
4. You should not download or run software from a source that you don’t completely trust.
Spam, smurf attacks and harassment in any form is not acceptable and often illegal. Copyright infringement, even if “everyone is doing it” is illegal and will be treated as such. Repercussions for violations of responsible use could result in the termination of your connection, account and/or computing privileges. Residence Technology or ITServices may shut down your connection for offenses committed. The length of time will depend on the nature of the offense. You will be held responsible for your computer’s contents and actions that have originated from your computer.
If you are having a problem with your computer or ResNet connection, call the IT Support Centre at (613) 533-6666.
Support Center staff will try to resolve your problem over the phone, or through a remote connection to your computer. If your problem cannot be solved over the phone you may bring your computer in for service, or the Support Center staff will schedule a site visit. There is no charge for Telephone and Remote Connection support, or if there is a ResNet hardware problem. Fees may apply for depot service and site visits for computer problems.
Support Center Hours of Operation (September to April)
Monday – Friday 8:30 am – 4:30 pm
(Note: Site visits are scheduled from Monday to Friday, 8:30 am to 4:30 pm only)